Your Impact
You will ensure that global IT service standards translate into consistent, high-quality service experiences across Europe, acting as the critical link between business expectations and operational delivery.
What You Will Drive
End-to-end regional service performance transparency and accountability
Strong business alignment and stakeholder trust across markets
Early identification and escalation of systemic service risks
Consistent application of global governance and SLA standards
Effective cross-vendor and cross-domain coordination
How You Will Make a Difference
Provide leadership with clear visibility on regional service performance
Act as the trusted escalation partner for business stakeholders
Ensure regional realities are reflected without compromising global standards
Drive structured service improvements across countries and providers
What You Bring
Extensive experience in IT Service Delivery / IT Operations in complex environments
Proven ability to operate across multi-country, matrix organizations
Strong stakeholder management and communication skills
Experience managing outsourced and multi-vendor services
Ability to navigate escalations and drive resolution under pressure
Why Join Us
Play a pivotal role in aligning global strategy with regional execution
Operate in a high-visibility role with direct business interaction
Contribute to a major transformation toward standardized, global service delivery
Help build a “One Team” service culture across Europe
Influence how IT delivers value to the business at scale
Apply now and help us shaping #FutureFresenius