Fresenius is a global healthcare company headquartered in Bad Homburg v. d. Höhe, Germany. In fiscal year 2024, Fresenius generated €21.5 billion in annual revenue with around 175,000 employees (excluding Fresenius Medical Care).
The key responsibilities of this position include
Monitoring and reporting on the quality of GI infrastructure, service and foundation data within ServiceNow.
Maintenance of ServiceNow Data and Process artefacts and materials - Web pages, documents and templates, Teams / SharePoint sites, etc.
Provide Governance and Controls to ensure data management processes are adopted and adhered to in a compliant manner, supporting operations and projects.
Responsible for leading data maintenance/data quality for GI Infrastructure and services within repositories: ServiceNow, Lean IX.
Assess the impact of new projects and requirements on data quality and manage appropriately.
Design and maintain dashboards, reports and analytics leveraging ServiceNow Performance analytics, CMDB data and other ITOM ITSM modules.
Provide data analysis and trend insights to support strategic planning, enable data-driven decision-making.
Provide leadership on data topics to the ServiceNow Platform Support Team.
Lead data activities within the platform support team and wider business.
Receive, manage, and direct the resolution of technical escalations.
Ensure the Integrity of the system remains intact throughout expansion and upgrades.
Manage Stakeholders across org units, business segments and geographies and maintain data governance across the platform.
Manage outsourced relationships to deliver support operations and projects.
Creation, development and qualification of use cases/user stories.
Govern data interfaces to ensure reliability and accuracy.
Review and approve all solutions impacting foundation data.
Align with other architects and IT Security to ensure ServiceNow data meets all relevant compliance and security standards.
Driving the continual service improvement of capabilities and driving adoption of CMDB & Foundation data, aligned to CSDM, across all teams.
Data collection and analysis to support GI strategic planning, development of roadmaps and key programmes and projects.
Collaboration in international business contexts, including virtual teams.
Collaboration with internal and external stakeholders.
Representation of the organisation to cross-functional stakeholders, business partners and external groups.
a) Required education/professional experience
ServiceNow Experience, specialising in Foundation Data and IT Operations Management (Discovery, CMDB, Service Mapping, Event Management).
Experience with data modelling, visualisation, and creating actionable insights.
Experience in infrastructure configuration and architecture across traditional on-premises datacenters, cloud, network and IT security tools.
Broad understanding of industry best practices in ITSM, Configuration management, enterprise architecture and master data management.
Process Performance Management & Excellence, Continual Improvement and implementing effective KPIs.
Experience and understanding of the ServiceNow CSDM Model.
Able to analyse and transform complex business requirements into technical deliverables.
Management of senior stakeholders.
Delivery management through 3rd parties.
Basic level of experience* in IT Architecture within an Enterprise/multinational IT environment..
Academic background in IT or comparable professional experience.
Strong communication skills - ability to communicate with business leaders and technical teams.
b) Required technical competencies
Additional Skills & Experience:
Experience working within Enterprise Architecture Frameworks.
Experience with Architecture tools and repositories.
Data collection, analytics and visualisation.
Name: Abhishek Deogaonkar
Email: abhishek.deogaonkar@fresenius.com
CC Name: Amit Singh
Email: Amit.Singh1@fresenius.com
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