The aim of the position is to sustainably increase customer satisfaction through continuous development and optimization of the processes and tasks in the after-sales area. The focus is on increasing efficiency and profitability of the unit. At the same time, great emphasis is placed on promoting employee satisfaction in order to create a motivating and performance-enhancing working environment.
These are your tasks:
- You will lead teams in the area of customer operations and support the tasks in day-to-day business through prioritization and cooperation
- You will ensure the optimization and documentation of processes, including invoice dispatch, customer quotes and contracting, invoice corrections and returns processing.
- You will work together with other departments on overarching technical topics and projects.
- You define process standards
- You will monitor KPIs and derive suitable measures for optimisation from them.
- You will carry out audits in the area of Risk Management & Internal Controls and coordinate support tender management.
This is what sets you apart:
- You have successfully completed a degree in business administration and have several years of experience in a comparable function.
- You have experience in employee management.
- You are very structured, organized, a team player and strong communicators.
- You have strong project management skills and proven experience in project management with international teams.
- You are customer-oriented, think independently and make decisions independently
- They take initiative with a high hands-on mentality.
- You have very good written and spoken English skills.
- You are confident in using Office 365 and have a high affinity for IT, especially SAP SD